Collecting and Using Information
Personal Information We Collect Online
Personal Information means personally identifiable information such as information you provide via forms, surveys, applications or other online fields including name, mailing or email addresses, telephone, fax or mobile numbers, or account numbers.
How We Use Personal Information
We may use Personal Information:
- to respond to your inquiries and fulfill your requests;
- to inform you about important information regarding the Site, products or services for which you apply or may be interested in applying for, or in which you are already enrolled, changes to terms, conditions, and policies and/or other administrative information;
- to personalize your experience on the Site;
- to verify your identity and/or location (or the identity or location of your representative or agent) in order to allow access to your accounts, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of account and Personal Information;
- to allow you to participate in surveys and other forms of market research, sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how Personal Information is used and shared;
- collected through our social media pages and other online interactions with you to assist in verifying your identity and account status. We may combine this online information with information collected from offline sources or information we already have;
- for business purposes, including data analysis, audits, developing and improving products and services, enhancing the Site, identifying usage trends and determining the effectiveness of promotional campaigns;
- for risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements;
- to allow you to utilize features within our Sites by granting us access to information from your device such as contact lists, or geo-location when you request certain services.
How Personal Information is Shared
PrintForm does not share information with third parties. However, if you choose to use the third party widgets (e.g. Twitter, Facebook, LinkedIn, etc.) those widgets may request information from your linked accounts. This is outside of PrintForm’s control and is a fundamental feature of those widgets.
Other Information We Collect Online
Other Information includes any information other than Personal Information that does not reveal your specific identity or does not directly relate to an individual, such as browser information, information collected through cookies, pixel tags and other technologies, and aggregated and de-identified data.
How We Collect and Use Other Information
We and our third-party service providers may collect and use Other Information in a variety of ways, including:
You can refuse to accept these cookies and most devices and browsers offer their own privacy settings for cookies. You will need to manage your cookie settings for each device and browser you use. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online products and services. For example, we will not be able to recognize your device and you may need to enter information each time you log on. You also may not receive tailored advertising or other offers from us that may be relevant to your interests and needs.
Third party widgets – we may allow certain widgets (e.g., social share buttons) on our Sites that enable users to easily share information on another platform, such as a social media platform. The third parties that own these widgets may have access to information about your browsing on pages of our Sites where these widgets are placed. You may wish to review information at the third party site, such as social media platforms where you have an account, to determine how these third parties collect and treat such information. Also, see Linking to other sites and Social media sites below.
Linking to other sites
We may provide links to third party sites, such as service providers or merchants. If you follow links to sites not affiliated or controlled by PrintForm, you should review their privacy and security policies and other terms and conditions, as they may be different from those of our Sites. PrintForm does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.
Social media sites
These Standard Terms and Conditions of PrintForm, LLC constitute the Agreement governing your use of PrintForm services provided through the website located at www.printform.com or otherwise.
These terms and conditions coupled with any quote that you accept form a legally binding contract between you and PrintForm, LLC (the "Agreement") governing your use of PrintForm services. If you choose to use our website, the terms described below are effective upon your access of the PrintForm website located at www.printform.com (the "Website"). If you choose to manually request a quote or place an order via electronic mail, phone or otherwise, the terms described below are effective upon your submission of a quote request. You are deemed to have accepted this Agreement without modification upon the first time you access the Website or otherwise request a quote. Additionally, we require you to expressly acknowledge your agreement to these terms prior to accepting our quote by submitting an order for a product using the PrintForm service.
As our customer, you are responsible for all orders placed and for ensuring that all information provided in a quotation is accurate and complete. If you use the Website, you agree that you shall not use any device, software or routine, including but not limited to any viruses, Trojan horses, worms, time bombs or cancelbots, intended to damage or interfere with the proper working of the Website or to intercept or expropriate any system, data or personal information from the website.
Orders and Payments
Once you have obtained a quote from the PrintForm service, you may accept such quote and submit your order requesting that the PrintForm service produce your desired product. The total fees for each order will include the applicable quote, all applicable taxes and all applicable shipping charges. To submit an order, you must pay all fees either (i) in advance through the use of your credit card or (ii) pursuant to such credit terms as pre-approved by PrintForm. Once you receive an electronic or other confirmation of your order, such order is binding on both you and PrintForm and may not be cancelled except by mutual agreement.
PrintForm terms and conditions constitute the entire agreement between the parties. PrintForm rejects any additional or inconsistent terms and conditions offered by the Customer at any time or in any acknowledgment or acceptance form, purchase order or other document used by the Customer and irrespective of PrintForm acceptance of such order or payment from the Customer without need for such rejection to the Customer and any such additional or inconsistent terms and conditions shall not become part of PrintForm terms and conditions unless in writing and signed by an Executive Officer of PrintForm.
Title, Risk of Loss and Delivery
If conditions arise which prevent compliance with delivery schedules, PrintForm will not be liable for any damage or penalty for delay in delivery, or for failure to give notice of delay. However, PrintForm will use all reasonable efforts to give notice of delays. Delays will not be grounds for cancellation. Delivery occurs Ex Works on the actual shipping date, and title and the risk of loss transfer to you upon shipment.
All products produced and sold by the PrintForm service are warranted to conform with such specifications as mutually agreed upon by the parties. In the event that, within three (3) business days of your receipt of the product, you shall determine that any product is not in conformity with such specifications, you shall return such product to PrintForm for analysis. We will have five (5) business days to complete our analysis of such product. If the product does not meet the agreed upon specifications, PrintForm shall, at our sole option, either (i) replace such product with a corresponding product that meets such specifications, or (ii) accept for return such product for credit or refund.
THE FOREGOING WARRANTIES ARE IN LIEU OF ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR INTENDED OR PARTICULAR PURPOSES, EACH OF WHICH IS HEREBY DISCLAIMED. WE ALSO DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO OUR WEBSITE OR SERVICES AND HEREBY NOTIFY YOU THAT OPERATION OF THE WEBSITE MAY BE INTEFERED WITH BY NUMEROUS FACTORS OUTSIDE OF OUR CONTROL. USE THE WEBSITE AT YOUR OWN RISK.
Limitation of Liability PrintForm will not be responsible to you for consequential, exemplary or incidental damages (such as loss of profit or employee's time) regardless of the reason. In no event shall the liability and/or obligations of PrintForm arising out of the purchase of products via the PrintForm service by you or others exceed the purchase price of the products.
You agree to indemnify PrintForm, LLC, its affiliates, parent and subsidiaries and its PrintForm service from and against any and all claims and damages of any kind (including attorneys fees) resulting from your use of the PrintForm service, the Website, or from your breach of any provision of this Agreement.
PrintForm is committed to maintaining the confidentiality of the confidential information that you submit in connection with receiving a quote or ordering a product. We acknowledge and agree that any specifications or documentation, including .stl or other build files, that you submit to the PrintForm service may contain valuable proprietary information, ideas and expressions. Accordingly, PrintForm will use a reasonable degree of care (and require that its employees use such care) to keep such confidential information confidential, and shall not use or disclose such confidential information except as required to perform the PrintForm services. The foregoing confidentiality obligation does not apply to information in our possession before your disclosure, information that is generally publicly available, information received by us from a third-party without a confidentiality obligation to you or to any disclosure of information required by law or court order. You recognize that PrintForm and its PrintForm service provides similar services to others. We will not, however, use your confidential information in performing those services.
Unless otherwise agreed to by PrintForm in the order, if any products that you order require tooling, such tooling will remain the proprietary property of PrintForm and any costs related to such tooling will be your responsibility. PrintForm will provide adequate tooling for the quantity specified in the order. Future orders submitted for similar products may require new tooling and related costs.
Customer and PrintForm shall endeavor to resolve any controversy, claim or dispute arising out of or relating to the Agreement, or the performance or breach thereof, by negotiation. Any claim that is not resolved by negotiation within thirty (30) days of notification shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The hearing locale will be held in the AAA office closest to the PrintForm corporate headquarters.
A. The Agreement shall be governed by and construed in accordance with the laws of the State of Georgia without regard to conflicts of laws or provisions thereof.
B. Both PrintForm and Customer will comply with all laws applicable to the Agreement.
C. All notices given under the Agreement will be effective when received in writing. Notices to the Customer and PrintForm will be sent to the address provided in the Agreement.
D. Changes to the Agreement must be in writing and must be signed by both parties.